www.transfers2all.com is the property of Car2U, Lda. a limited company registered in Lisbon, Portugal, with VAT: 504761315.

For the provision of our services, we provide transport services with our own fleet and also work with private transport operators (suppliers) who provide professional transport services for the transfer of passengers, or who act as an agency with the legal capacity to offer transport services and who are in possession of all the necessary licenses and permits according to the legislation applicable to each one of them for the realization of this activity in any country we provide our transfer booking services.
By making a reservation you confirm that you have read these Terms and Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers using the services.
These general conditions may change without prior notice and any change will be communicated by email, our website, or any other means that you have provided us with for this purpose.

The Booking Process

Bookings can be made online on our website or by phone. If the booking is made for two or more people, the person making the booking is considered to have done so on behalf of all the passengers and he or she accepts these terms and conditions on behalf of any passenger of the party. The person who makes the booking must be at least 18 years of age.

Full payment is required at the time of booking. Upon receipt of full payment, Transfers2ALL will process the booking and after confirmation will send to the reservation contact the transfer services details which you have booked and the booking voucher.

In case of an unsatisfactory service complaint, Transfers2ALL or its supplier may provide the affected client with reimbursement of relevant costs incurred by the client getting to the destination. All supporting expense documentation will be required.

Transfers2ALL or its suppliers cannot be held responsible or liable for the timeliness, accuracy, or quality of the services due to incorrect information provided at the time you book the service.

If any errors in the information provided by the client (or his agent) at the time of booking result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for the difference due to incorrect information provided by you, Transfers2ALL or our supplier reserves the right to cancel the services without any compensation or refund liability to you.

Child Seats

Please ensure that you are aware of the local legislation when traveling with children. In some destinations, children must use appropriate child seats. You are responsible for correctly providing all the information of the passengers at the time of booking and in case of traveling with children choose the necessary extras to adapt to the legislation of the country where you have booked the service.

If the client decides to bring his own retention systems, it is his responsibility to check if it is compatible with the vehicle and that it is correctly installed. Transfers2ALL or our suppliers will not be responsible for any incident derived from misuse, or improper installation of the retention system.

Own child seats or lifts can be used in some cases, you must inform us of this at the time the booking is made. We have to ensure that the vehicle used by the supplier is compatible with the retention system.
Note that we provide child seats for free in cse the client need and don´t possess.


Booking amendments can be made free of charge up to 24 hours before the use of the first service contained in any booking confirmed by us. Changes made less than 24 hours prior to the use by you of the first service must be made directly by sending an email from the email address which you provided at the time of booking to bookings@transfers2all.com, quoting your booking reference number, lead passenger name, and the changes you require. Amendments may result in extra charges and you must pay these charges prior to any changes being made.

Amendments cannot be made changing to a different destination than that specified in your booking. Only extras, pick-up and drop-off hours can be amended.

In general, and for most services, we do not charge for amendments or changes to your booking, although we reserve the right to do so in the event the amendment increases the price of your original booking.


Cancellations must be made by you using our website or by sending an email to booking@transfers2all.com. If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.
If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.

Cancellations by us

In extraordinary cases, and if our supplier is forced to make a significant change in the conditions of service, or to cancel the service, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel. If we are finally forced to cancel your reservation, you will be refunded the full amount of the reservation and this refund will cover all obligations towards the customer arising from such cancellation.

Vehicles booked

We try hard to respect our clients’ preferences about the vehicle chosen; however, the vehicle may be replaced by one of higher capacity or multiple vehicles depending on availability. If the change is a reduction in the category or size of the vehicle for which we have a cheaper rate, the price difference will be refunded.

All vehicles provided by the suppliers are fully insured for passenger and third-party claims, as required by local law.


The vehicles used for private transfers have the capacity for at least 1 medium suitcase per passenger seat which should not exceed 70cm x 50cm. At the time of booking, you must inform us of the luggage to be transported. It is not necessary to declare smaller luggage items such as cameras, handbags, or small backpacks. The passenger will be responsible for any costs incurred in case of needing additional vehicles for the transport of undeclared luggage.

Will you include in your luggage or personal objects, objects that contravene the legislation of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration, or fragilit. Unless you travel with a guide dog, animals are not allowed.

The transport of luggage and other personal items is at your own risk and neither Transfers2ALL nor our supplier will be liable for any damages or losses.


We offer private Transfer Services.

We cannot guarantee the exact itinerary to your destination and all the information given on our website, such as and not limited to route maps, are for informative purposes only. We strive to ensure that the pick-up and drop-off hours are respected but we cannot guarantee them.

In case you don’t find the driver please call to one of the contacts in our website immediately. You can find the supplier’s phone number on your transfer voucher. If you organize alternative transport without communicating it to us the supplier will be released from its obligation to provide the service and no amount will be refunded.

If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you on the reservation. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.

The unused transfers are not refundable, and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt so that we can review it.
Transportation expenses related to claims that do not attach valid receipts will not be reimbursed.
The supplier will pick you up and leave you as close as possible to the directions provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, etc., the supplier will take, according to your express request, an alternative route to reach the agreed destination; in these cases, additional costs can be generated for you.

In some destinations or due to roadwork or any other circumstances you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.

If the flight, ship, or train arrival is more than 45 minutes late than the time confirmed in your booking, our supplier will wait for you, but cannot guarantee the service under these circumstances.

If you expect not to be at the designated meeting point at the time specified at the time of booking or your flight, ship, or train has been canceled you must contact the supplier using the contact phone number supplied on your voucher.

All transport services contracted are covered by the civil liability policy of the supplier or the company subcontracted by it.

Your Responsibility

Formalizing this contract, you implicitly declare that:

1. You are over 18 years of age and are in full use of your mental faculties and that you are therefore qualified to assume the legal responsibilities derived from this agreement and you are aware the services that are the subject of this contract, of the information regarding the company and the content of these General Conditions.

2. You declare that the credit or debit cards used for making the booking are owned by you and that they have sufficient funds to cover the total booking amounts.

3. You understand that you must notify us as soon as possible of any modification of the data you have provided.

4. You are responsible for providing the necessary documentation for crossing borders. We do not assume any responsibility and refuse to incur additional costs caused by the non-provision of such documents or by non-compliance with customs, police, tax or administrative regulations of the countries to which access is sought. Our voucher is not a valid document to obtain an entry visa.

5. You are responsible to check the established pick-up time and make sure you arrive at the airport, station, or port with enough time to check-in.

The services will be provided according to the information you have provided and that has been sent to you by email. It is your responsibility to provide complete and correct directions for the collection and destination points at the time of booking. It is also part of your responsibility to print and check the accuracy of the transfer voucher. If the information contained in the voucher is incorrect, you must contact our Customer Service team immediately for rectification.

We are not responsible for reservations that are impossible to carry out due to insufficient or erroneous information provided by you and no refunds will be made for those reservations.

In the event that Transfers2ALL or our supplier is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the customer’s failure to comply with the laws, regulations, or other requirements of the countries in which they intend to enter or exit or that they intend to cross, the client will assume full responsibility for reimbursing Transfers2ALL or the supplier. You hereby authorize us to charge your credit or debit card for any fine or damage incurred to the transfer vehicle (including without limitation special cleaning) or for any items that are missing from our supplier’s vehicle.

We reserve the right not to accept further reservations from a customer that has caused a major incident or incidents repeatedly.

Our responsibility

In the case of a breach of these conditions we will be liable only for those damages or losses that are a consequence attributable to our default or our negligence, and at most for the total amount paid by you. We are not liable for damages that are not directly attributable to us or those caused by accident, force majeure, or that are caused by legal or administrative requirements.

We cannot be held responsible in the event that the fulfillment of our obligations or those of the transport operator is impeded or affected directly or indirectly by or as a result of a force majeure event or of any circumstance beyond our control including, among others, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police controls, extraordinary traffic congestion or strikes.

Transfers2ALL is entitled to refuse any booking made by you and we cannot guarantee to successfully allocate a supplier to every booking made with us.

Unless proved that we have breached our duty to select suppliers of transfer services using reasonable skill and care and you have incurred direct loss or damage as a result, we have no liability to you for the actual provision of the services.

We are not responsible for incidents that occur during the provision of the service, specifically illnesses, personal injuries, or death unless they are a direct consequence of our negligence.

This means that, in accordance with these conditions, we can accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or poorly provided as a result of our disability or of the inability of our employees or the inability of our transport operators to provide the transportation service you hired using reasonable knowledge and professionalism. Keep in mind that it is your responsibility to demonstrate that lack of knowledge and professionalism if you want to file a claim against the company.


If the service you receive from our partner (the supplier) does not meet your expectations, you should immediately notify our Customer Service and, whenever possible, at the time the incident occurs. You should first contact us using the number provided in the booking confirmation and they will help you resolve any concerns. You will find their contact details detailed on the booking confirmation voucher.
Complaints in writing must be sent by email to booking@transfers2all.com at the latest 28 days after your return date.

Passenger conduct

By formalizing this contract, you tacitly grant the company and the supplier the right to refuse service to any passenger who, according to the driver’s criteria, is:

1. under the influence of alcohol or drugs

2. those whose conduct may be considered dangerous to the driver of the vehicle, to third parties, or to themselves.
Alcoholic beverages are not allowed in the supplier’s vehicles for consumption during the trip. This prohibition also applies to narcotics.
Smoking or eating inside the vehicle is not allowed

Travel Insurance

It is your responsibility to ensure that the insurance coverage you have purchased is suitable for your particular needs. We strongly advise you to read your insurance policy details carefully and to take them with you on your holiday.


These General Conditions will be governed by the current Portuguese legislation. The contract agreed upon between you and Transfers2ALL will be regulated in accordance with Portuguese legislation. Disputes or claims arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Portuguese courts.

If any of the stipulations contained in these conditions of use is declared illegal, void, or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.


The Online Privacy Policy was developed to reaffirm our commitment to the information we collect from users on transfers2all.com. This policy covers the treatment that transfers2all.com gives data to identify a user; whether the data is collected directly on the website from other means of collection, such as customer service or phone calls. For more info please read our PRIVACY POLICY.